Contact the Editors
This page explains how to reach the editorial desk behind the Exinity review on this site, and what the desk can and cannot deal with.
Partner's regulationWhat does this page cover?
This document covers the editorial contact routes for the review site you are reading. It does not cover broker services. This site is an independent editorial resource that reviews Exinity for readers in South Africa. It is not the broker, it is not affiliated with the broker, and it does not provide financial services, accounts, deposits or advice.
So the desk can discuss the content published here: the review, its factual statements, its sources and its conclusions. It cannot act on anything connected to an Exinity account. If your question is about opening an account, verifying identity, funding, withdrawals, trading conditions on a live account or anything else that belongs to the broker's own operations, the editorial desk is the wrong place and cannot help.
How do I submit a factual correction?
Use the contact form on this site and mark the message clearly as a correction. Say which page and which sentence or figure you are writing about, what you believe is wrong, and what the correct position is. If you can point to a public source that supports the correction, include it, because that usually settles the matter quickly.
The editors read corrections before anything else. Where a statement in the review does not hold up, it is amended and the change is noted in the page itself. Where the point is disputed rather than simply wrong, the desk may add the clarification instead of removing the original text. Submitting a correction does not guarantee that the text will change; it guarantees that the claim will be checked against the sources the desk can verify.
Which languages can I write in?
The desk reads English and Afrikaans. Correspondence in either language is fine and will be answered in the language it was written in where that is practical.
Material in other languages can sometimes be assessed, but it takes longer and the reply may come back in English. If you are sending a source document, send it as it is rather than in machine translation, and say briefly what the relevant passage says.
What can the editors actually answer?
The editors answer questions about the review itself: how a conclusion was reached, which sources were used, when a page was last revised, and why a particular point is included or left out. They also answer questions about the site's editorial approach, including how commercial relationships are disclosed and how the review is kept separate from them.
Questions about Exinity's products, pricing, execution, account rules or regulatory status in South Africa are answered only to the extent that the review already addresses them, or by pointing you to the broker's own published material. The desk does not give opinions on whether a particular product suits you, does not comment on individual trades or account outcomes, and does not provide advice of any kind.
Where do I go for account help?
For anything to do with an account, go to Exinity directly. The broker's own website carries its support channels, and those are the only routes that can look at an account, a deposit, a withdrawal or a verification file. This site has no access to client records and cannot pass a message into the broker's systems.
This matters most in urgent situations. If money has left your account, if a withdrawal is stuck or if you believe your account has been accessed without permission, contact the broker's support immediately and keep your own record of the correspondence. Do not wait for a reply from this desk, because no reply from here can move an account matter forward.
How are press, partnership and site complaints handled?
Press enquiries and requests to reuse or cite material go through the contact form on this site, marked as press. The same form handles partnership enquiries, and any such arrangement is disclosed on the pages it affects. Advertising or sponsorship never buys a change to a review's findings.
Complaints about this site are treated as corrections or as editorial conduct issues. If you believe the site has published something inaccurate, say so through the correction route above. If your complaint is about how the desk has behaved, set out what happened and when, and it will be reviewed by the editors rather than by whoever handled the original message. Every complaint gets a reply confirming what was understood and what, if anything, will be done.
